Widerrufsrecht

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at liminalpuzzleco@gmail.com. Returns are at the buyer's expense unless it is a product defect in which case we will first try and remedy the issue by replacing damaged items. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at liminalpuzzleco@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Broken or Missing Pieces 

Even though we do our best to ensure that the pieces are not too fragile, some of them are intricate in detail and therefore can be prone to breakage if not handled carefully. If you have a piece that is broken, you can glue it back together with wood glue. Should you notice a small piece of the image coming off you can use paper glue to reattach it. This is not the norm but we all know stuff happens sometimes.
Missing pieces are a bit more challenging as no 2 puzzles of the same design are cut in exactly the same place. We will do our best to help you replace your missing piece. Please contact us

Exceptions / non-returnable items
We do not accept returns, however, we will gladly exchange your puzzle for a different one within 15 days of receipt. Please contact us via email LiminalPuzzleCo@gmail.com


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.